Most laboratories are full of many kinds of scientific equipment and instrumentation from a variety of manufacturers. When instrument services are needed, this variety is translated into lost productivity and money as lab personnel are forced to contact different service providers to individually satisfy their support needs.
A Multi-vendor Managed Maintenance solution from OneSource replaces this piecemeal approach with a proven system that consolidates all laboratory service management with a single provider to reduce costs, streamline the service procurement process, and improve service performance.
Benefits for your laboratory:- Guaranteed costs savings - we leverage 20+ years of service management experience and economies of scale to develop an efficient lab-wide service management plan guaranteed to save you money vs. your current service model.
- Higher productivity - a single, dedicated point of contact for all laboratory service and support requests, scheduling, and management.
- Improved service levels - unique in the industry, OneSource proactively monitors and manages service providers to ensure that service levels meet your expectations.
- Reduced administration burden - one contract and PO to manage, one contact (available by phone or online) to call to request service.
Comprehensive service management that delivers resultsWith more than 20 years of managed maintenance experience and our industry leading multi-vendor service capabilities, OneSource is uniquely positioned to implement managed maintenance programs that significantly improve laboratory efficiency and reduce costs.
Our solution provides:- A single service contract for the entire laboratory
- A dedicated point of contact to manage:
- Program administrators available either onsite or remotely located
- Installations & warranty service
- Corrective & preventive maintenance services
- Instrument qualification
- Equipment calibration
- Multiple service provider options based 100% on customer preference
- Detailed reporting & metrics - available real time on our custom OneSource laboratory data portals
- Assessment of service spend and vendor performance
- Efficient service deployment